Advanced Footcare Group — Complaints Procedure

Our Commitment

We take complaints very seriously. As a regulated company, we adhere to the highest standards in everything we do. On the rare occasion we get something wrong, we want the chance to put it right.

How to Make a Complaint

If you have a problem, please email us at advancedfootcare@btconnect.com with a few details about what happened. If you’d prefer to talk it through, you’re welcome to call or visit us using the details below.

What Happens Next

We’ll acknowledge your complaint within a couple of working days and begin looking into it straight away. We’ll always aim to resolve things as quickly as possible and keep you updated throughout.

Our Response

Once we’ve investigated, we’ll come back to you with a full response and explain what we’ll do to make sure the same issue doesn’t happen again.

Confidentiality

Everything you tell us is treated in confidence. Raising a complaint will never affect the care you receive from us.

Contact Us

Advanced Footcare Group
Medwyn Centre, Reigate Road, Dorking, RH4 1SD
Phone: 01306 883 332
Email: advancedfootcare@btconnect.com