Our Commitment
We take complaints very seriously. As a regulated company, we adhere to the highest standards in everything we do. On the rare occasion we get something wrong, we want the chance to put it right.
How to Make a Complaint
If you have a problem, please email us at advancedcaregroup@outlook.com with a few details about what happened. If you’d prefer to talk it through, you’re welcome to call or visit us using the details below.
What Happens Next
We’ll acknowledge your complaint within a couple of working days and begin looking into it straight away. We’ll always aim to resolve things as quickly as possible and keep you updated throughout.
Our Response
Once we’ve investigated, we’ll come back to you with a full response and explain what we’ll do to make sure the same issue doesn’t happen again.
Confidentiality
Everything you tell us is treated in confidence. Raising a complaint will never affect the care you receive from us.
Contact Us
Advanced Footcare Group, Medwyn Centre, Reigate Road, Dorking, RH4 1SD. Phone: 01306 883 332. Email: advancedcaregroup@outlook.com